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International Delivery Information

The Kid Zone does not have a physical retail store. We are an online retailer and deliver domestically & internationally. We don't allow for order collection from our office or warehouse. We offer a door-to-door service. This means that the shipment is delivered to the physical address not the person. i.e. If the person is not available it can be left with anyone at that address e.g. security, staff, reception, etc.

Do you deliver internationally?

Yes, we ship to Botswana and Namibia. The good news is we're steadily adding new countries to this list.

What are your international delivery charges?

The Kid Zone does subsidise the delivery cost as much as possible, which is why it is sometimes free depending on the value. 

Delivery To Botswana
Orders > R800 (free delivery)
Orders < R800 (R280)

Delivery To Namibia
Orders > R800 (free Delivery)
Orders < R800 (R200)

Do I have to pay for VAT and Customs, and if so when do I pay?

Yes, you will have to pay for VAT and Customs when the order arrives in the country you are sending it to. Customers in Botswana and Namibia will only have to pay for the VAT applicable in the country and should be exempt from customs. You will be contacted by an agent at our delivery company to finalise customs and VAT payments, before the goods can be delivered. Please take this into account when making a purchase, The Kid Zone cannot be held responsible for the VAT and Customs charges that are payable, as these charges are out of our control and are determined by the customs office in your country.

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