Delivery Information

 The Kid Zone does not have a physical retail store. We are an online retailer and deliver nationally. We allow for order collection from our warehouse and door-to-door service. This means that the shipment is delivered to the physical address not the person. i.e. If the person is not available it can be left with anyone at that address e.g. security, staff, reception, etc.

WE DO NOT SHIP TO THE POST OFFICE

Local Delivery

All Items Listed on The Kid Zone unless otherwise specified, are in stock. However, note the following in particular:

48 hour dispatch products

these are products which get dispatched from The Kid Zone warehouse within 48 hours, which means you should receive them within 2 - 3 working days (calculated over business days). However, this only applies:

=> For selected products (i.e. where the total order weight is under 3kg).
=> If you order the product before 15:00 on a business day (failing which, dispatch will be delayed to the next business day).
=> If delivery is to be made to a "main centre" in South Africa. Delivery outside main centres is usually within 5 working days.
=> Ordering heavy items or parcels which weigh 10kg or more, may increase delivery times.

Shipping & Bank Deposits

=> Please note that any order paid via manual EFT/Bank deposit will only be dispatched when funds have cleared.
=> Bank Deposits are looked at once a day at 9am.
=> Direct deposits made after 9am will only be processed the following day.
=> Orders will automatically cancel should payment not clear or received within 72 hrs.

Pick-up (Only From The Kid Zone Warehouse)

If you are picking your parcel up, Please note:

=> This is only applicable in Cape Town.
=> We accept Snapscan / Zapper / Card at our warehouse.
=> We don't accept cash payments.
=> Orders paid for prior to collection (using instant payment methods) will be ready for collection on the same day. (between 8am - 3pm).
=> Orders paid via bank deposit must be cleared prior to collection.

=> No pickups over weekends.
=> Please allow for a 10 - 15 min waiting time if your order has not yet been paid for. We do not pack unpaid orders.

=> All warehouse collection orders regardless if unpaid or paid, will be cancelled after 5 days.  You will be refunded via a Gift card if a paid order.

Collection Address:
THE KID ZONE
30 Gunners Circle (Epping Storage)
Epping Industrial 1
Cape Town
7460

 

 

Delivery Options & Costs

1.Economy Delivery (2-3 working days)
=> Orders > R300 (free delivery)
=> Orders < R300 (R45)

2.Pargo Delivery (2-3 working days)
=> Orders > R300 (free delivery)
=> Orders < R300 (R45)
=> Over Night & Sameday delivery are not applicable with Pargo.

3.Overnight Delivery (Main Centres)
=> Regardless of the value of the order, overnight delivery is a flat rate of R300.
=> Orders must be placed before 3pm on a weekday to receive order the following day.
=> Any orders placed after 3pm only be shipped the following day.
=> If an order is placed on a Friday or Saturday, the order will only be shipped the following Monday.
=> If an order is placed on a Public holiday, the order will only be shipped the following business day.

Please check if you stay in a main centre.

4.Same Day Delivery (*Only CPT Main Centres)
=> Regardless of the value of the order, sameday delivery is a flat rate of R200.
=> Delivery will take place between 9am - 4pm on the day of order being placed and paid for.
=> Should an order be place after 3pm, the order will only be placed the next day.
=> Same Day delivery is only applicable during work days.

5.Rural Areas / Farms
=> Areas are serviced on specific days.
=> Orders may take longer than 5 working days.
=> Please contact us should you require any information regarding your order.

Delivery Times (Important Things To Note)

Important things to note:

1.Delivery periods are only regarded as having commenced upon payment confirmation being received by The Kid Zone. If paying with a specific credit card for the first time on the Website, or if The Kid Zone regards the transaction to be large and/or unusual, The Kid Zone may carry out certain fraud checks with the cardholder’s bank and the delivery period shall only be regarded as having commenced upon completion of such checks.

2.Delivery periods are calculated based on business days only. Saturdays, Sundays and public holidays are not taken into account in calculating delivery periods. So, for example, if you order something over the weekend, the delivery period will only start running on the next business day.

3.If products with different delivery times are ordered together, the product with the longest delivery time will determine the delivery time of all the products in the order.  So, if you want to order various products where some have a shorter delivery period than others (including so-called ’24 hour dispatch products’), The Kid Zone recommends that you order such products separately from the products requiring longer delivery times.

4.The Kid Zone makes every effort to ensure that the information supplied on the Website is accurate. Where delays and out of stock situations occur, every reasonable effort will be made to inform you.

You can have your parcel delivered by courier between 8am and 5pm, Monday to Friday.

Pre-orders

Pre-order products (being products you can order in advance of their public release date) will be handled separately, and will be shipped when ready. If you have any pre-orders in your basket together with other products, the basket will be split into different orders, and you may choose different delivery addresses for each order.

What Is A Main Centre?

Main centres include any destination within a 50km radius of the following cities:

Bloemfontein
Cape Town
Durban
East London
George
Pietermaritzburg
Polokwane (Nelspruit))
Port Elizabeth
Pretoria
Johannesburg

Note: Delivery to main centres is guaranteed within the specified time frame only after payment confirmation. Please remember that bank deposits take a minimum of 3 days to process.

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